Returns
If you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 28 days of receipt, provided they are in original condition with tags intact.
Once your items are returned, you will be entitled to receive a refund. For item(s) returned after this time, we reserve the right to return the item(s) to you.
We are not able to refund items that appear to have been worn, washed, are not in original condition, or have their tags removed. Every aspect of the garment must be free from signs of wear and odour.
How to return
Our returns policy is 28 days from the date you receive the order. Please allow up to 7 days for a refund to be completed, you will be contacted once refunded.
Should you wish to return your order, please repack the item as securely as possible. Please include the invoice/returns form inside with your reason for return circled.
Returns address:
Yazz
285 High Road
Loughton
Essex
IG10 1AH
Please note – The cost of returning the goods and the safe return of the order is the customers responsibility. We would always advise to use some form of tracked service and to obtain a proof of postage until the refund notification is sent for your confirmation.
Changed your mind? Your right to cancel
We understand that you may change your mind about something you have bought on our online store.
We recommend that if you have placed an order you no longer require and the order has just been placed please contact us as soon as possible on 02039045500 and we may be able to intercept and cancel your order prior the item(s) being shipped and will issue a refund within 7 days to your original method of payment, depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.
You have the right to cancel within 14 days of placing your order if you simply change your mind. We can offer a refund and request that you return the item(s) unused and with the tags intact. Please ensure all returned packages are sent with a trackable, insured service that provide you with a proof of postage, as we cannot take responsibility for items damaged or lost in transit. We aim to process your refund within 7 days of your item(s) being received by us.
Where items are returned to us outside of this time period we reserve the right to issue a credit note or to return the item(s) to you.
Please also see the Refunds and How to Return sections below.
Undeliverable items
If items are undeliverable to you by the courier/postal service, these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified of the refund once processed.
Refunds
We are not obliged to provide you a refund until we receive the product(s) back from you or we receive evidence (such as proof of postage) from you that you have sent the item(s) back to us. We strongly recommend that you send the products using a secure or trackable method – e.g. Recorded/Special Delivery – and that you retain your proof of postage.
If the item is rejected your item(s) will be returned to you along with a letter outlining the reason(s).
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within approximately two days of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.
Faulty items will be refunded in full, including delivery charges where you have paid for the service or where an “Express”-type service has been selected as per your requirements, in which case the standard cost of delivery will apply.
Please also see the Exclusions and How to Return sections below.
Returning a gift
Please contact us on 02039045500 or via email yazz@yazz.co.uk making sure you provide us with the Order Number so that we can confirm the purchase details.
The amount paid for the item will be sent as a credit note to the delivery address as indicated on the original order.
If you would prefer that the sender’s account is credited for the gift please indicate this.
Please also see the Exclusions and How to Return sections below.
Faulty items
Please contact us on 02039045500 or via email yazz@yazz.co.uk providing us with your Order Number and as much information as you can regarding the fault. We will require images where possible to enable us to advise you quickly and correctly the best method for resolution. We will contact you to confirm the next actionable steps within 2 working days.
Customers are entitled to a full refund up to 30 days after receiving the goods if they arrive or develop a manufacturing fault. Outside this timeframe our customer support will advise further on the available options.
Please note that we may be unable to send replacements for faulty items. Delivery costs will also be refunded where you have paid for the service or where an “Express”-type service has been selected as per your requirements in which case the standard cost of delivery will apply.
Any item(s) where a fault has been caused due to customers negligence, such as, but not limited to, pulls from wear or not following the care instructions, we will not be held responsible. Only manufacturing faults will be considered.
Purchases made in store
Items can be returned (within 28 days of purchase) for exchange or credit note valid for three (3) months.
We do not refund items purchased in-store unless the item is faulty. Faulty items can be fully refunded within 30 days.
Our store can be contacted Monday through Saturday 09:30am to 5:30pm and Sunday
11am to 4:00pm on 02039045500